top of page

Refund/Returns Policy


Last updated: October 20, 2018


Thank you for shopping at SBBTO Design.


If you are not entirely satisfied with your purchase, we're here to help.


Our products can be returned within 15 days of the original purchase of the product.


Before you return a product, please make sure that:

• The product was purchased in the last 15 days

• The product is in its original packaging
• The product was not on sale

Send the product with its original packing to the return address found on the shipping label or to:


11025 Westlake Drive, Charlotte, NC 28273


Shipping charges


Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. 

Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to merchandise during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Damaged items


If you received a damaged product, please notify us immediately for assistance.

Lost items.


If you didn't receive your item within 12 business days from purchase date, please contact us for assistance.

Sale items


Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.


Contact us


If you have any questions about our Returns and Refunds Policy, please contact us:

bottom of page